The “Nature is home” Roadshow by Meridiani, a travelling exhibition dedicated to design that is shaped around the materials and colours of nature, arrives at the L’Ambiente Showroom in Motta di Livenza (TV). The inspirational theme is Foliage, which involves a living area and dining area, in which nature creates material suggestions and gives life to products, with its colours, such as autumnal red, and its materials such as wood, marble and natural fibres. On the occasion of Meridiani Roadshow, we conducted a short interview with Ombretta Dal Zin, owner of the L’Ambiente Group. What does it mean to be a furniture retailer today? Today we can no longer define ourselves as furniture retailers. What we now provide our customers is a complete offering that starts with custom design, follows with the selection and combination of materials and ends with a lighting engineering study. The furnishing consultant must be a bit of a psychologist, to interpret the customer’s needs and tastes and communicate to the point of creating a bond of trust that allows the creation of a personalised living space. Our stores are not just a showcase that seek to represent a space in the home, such as the kitchen, living room, a bedroom or bathroom, but they dedicate space for design with the customer, where the material – wood, resin, ceramic, fabrics, colours – is the focus;. How does the way of designing (and living) spaces change in the post-pandemic era? The lockdown following the pandemic forced people to stay in their homes. It allowed people to experience the spaces within their settings differently than in the past, with different feelings. The desire for greater comfort, functionality and beauty has given rise to the desire to rethink inhabited spaces. In some situations the need arose to introduce an office, a gym and even a garden within pre-defined areas. It is for this reason that rooms have become multifunctional and even transformable through solutions that do not damage, but rather enhance the liveability of the house itself. One method to bring this kind of solution to`life is to use minimalist furnishing styles. “Experiencing” the house in this manner has led customers to further increase their sensitivity towards their own environmental impact, which is why the use of furnishings produced in an eco-sustainable way is aimed at an approach to everyday life and greater “green” awareness”. The desire for outdoor space is a need for physical and mental well-being. The lockdown simply highlighted the importance of many small things we took for granted. Being forced into closed spaces has certainly given rise to the need to enjoy open areas or spaces dedicated to one’s well-being. For the less fortunate who cannot have a garden or terrace, spaces designed with the concept of “quality living” can be created. If, for example, we think of water as a bearer of balance and well-being, the Private Wellness concept by Gessi seeks to create private spaces where the focus is on ‘salus per acquam’, or health through water, which can be found daily in the bathroom. What are the 3 key words of design and customer service in an increasingly demanding and constantly changing world? Creativity, Functionality and Rationality.